You will receive your prepaid return shipping label by email from email@example.com.
Send an email to firstname.lastname@example.org as soon as you place your order and ask for a cheek swab kit.
All EU orders are first sent to our warehouse in Germany where they are prepared for an international shipment to our laboratory in Italy. Once your kit arrives in Italy, its status will be updated to 'We have received your kit'.
We treat data according to the EU General Data Protection Regulation (GDPR) L 127, 23.5.2018
Panel reports may take anywhere from 1-10 business days
The kits will go through unboxing, registration, physical quality control before they are library prepared.The process is from a few days to weeks . Once this process is finished the status will update to "We have received your kit".
To access the data that is more than 90 days you will access it by purchasing a Gold or Silver subscription from your genome manager account and the data will be retrieved from cold storage.
To purchase in your Genome Manager in the section 'Shop' then 'Subscriptions. It takes about 7 days from the date of purchase for the data to be restored. If it is not available please write to us on our support email.